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PRIVACY POLICY AND GDPR

Data Controller

LAREN MN EOOD respects your right to personal data protection and processes the information you provide in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable Bulgarian legislation.

The controller of personal data processed through larencosmetics.com is: LAREN MN EOOD
UIC: 204595857
VAT No.: BG204595857
Registered office and address: 89 Petko Slaveykov St., Entrance A, Floor 3, Stara Zagora, Bulgaria
Email: office@laren.bg

What Personal Data We Process

When you use the website, place an order, create an account, or send us an enquiry, we may process personal data provided by you, such as:

  • first and last name;

  • telephone number;

  • email address;

  • delivery and/or billing address;

  • information required for issuing an invoice, where requested;

  • information relating to your order and selected delivery method;

  • the content of enquiries and correspondence sent by you;

  • technical information relating to the use of the website, where applicable.

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We process only personal data that is necessary for the relevant purpose.

Purposes for Which We Process Your Personal Data

Your personal data may be processed for the following purposes:

  1. accepting, confirming and fulfilling orders placed through larencosmetics.com;

  2. arranging payment and delivery of ordered products;

  3. communicating with you in relation to an order, enquiry, complaint, return or exercise of consumer rights;

  4. creating and maintaining a customer account where registration is available on the website;

  5. complying with accounting, tax and other legal obligations;

  6. protecting the company's legal rights and legitimate interests in the event of a dispute or claim;

  7. sending marketing communications where there is an applicable lawful basis, including your consent where consent is required.

Legal Basis for Processing

The provision of personal data when placing an order is not necessarily based on your consent.

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Where personal data is necessary to accept and fulfil your order, it is processed because the processing is necessary for the performance of a contract with you or in order to take steps at your request before entering into a contract.

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Where certain personal data must be processed in order to comply with accounting, tax or other legal requirements, the legal basis is compliance with a legal obligation to which the controller is subject.

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In certain cases, processing may be based on the legitimate interests of LAREN MN EOOD, provided that those interests are not overridden by your fundamental rights and freedoms.

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Where your consent is required for a particular type of processing, it will be requested separately in a clear and understandable manner.

Orders and Contact Forms

By completing and submitting an order form through larencosmetics.com, you provide the personal data necessary for us to process and fulfil your order.

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If you do not provide the mandatory information required for an order, we may be unable to conclude and perform the relevant sales and delivery contract.

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When you submit a contact form, the information you provide is processed for the purpose of reviewing and responding to your specific enquiry.

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Submitting an order or contact form does not automatically constitute consent to receive advertising or marketing communications.

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Where separate consent is required for marketing purposes, it will be requested through a separate and optional choice.

Recipients of Personal Data

Where necessary to fulfil your order, provide our services or comply with our legal obligations, certain personal data may be shared with third parties, including:

  • courier and logistics companies;

  • payment service providers;

  • accounting and tax advisers;

  • hosting and technical support providers;

  • providers of information systems and other technical services;

  • public authorities and other competent bodies where disclosure is required by law.

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We disclose only the personal data necessary for the relevant service or legal obligation.

Retention Period

Personal data is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.

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Information relating to orders, invoices and accounting documents may be retained for the periods required under applicable accounting and tax legislation.

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Information relating to enquiries is retained for the period necessary to review the enquiry and conduct any subsequent communication, unless another lawful basis requires or permits longer retention.

Your Rights

Subject to the conditions set out in the GDPR, you have the right to:

  • obtain information as to whether we process your personal data;

  • obtain access to your personal data;

  • request correction of inaccurate or incomplete personal data;

  • request deletion of your personal data where the legal requirements for erasure are met;

  • request restriction of processing;

  • object to certain types of processing;

  • receive personal data you have provided in a structured, commonly used and machine-readable format where the right to data portability applies;

  • withdraw consent at any time where processing is based on your consent;

  • lodge a complaint with the competent supervisory authority.

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Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

Withdrawal of Consent

Where the processing of certain personal data is based on your consent, you may withdraw that consent at any time.

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It must be as easy to withdraw consent as it was to give it.

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You may contact us at: office@laren.bg

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Withdrawal of consent for marketing communications does not affect the processing of personal data that is necessary to fulfil an existing order, comply with a legal obligation, or for another separate lawful purpose.

Right to Lodge a Complaint

If you believe that your personal data is being processed in breach of applicable data protection legislation, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) or to seek protection through any other procedure available under applicable law.

Further Information

More detailed information about how we process and protect your personal data, the categories of recipients, retention periods, the use of cookies and the exercise of your rights is available in the Privacy Policy and Cookie Policy of larencosmetics.com.

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